Terms of Service

This agreement is a legal contract between you and Nexitally VPN (the 'Service Provider') regarding the download, installation, and use of the mobile VPN application (the 'App').

By downloading, installing, or using the App, you confirm that you have read, understood, and agreed to this agreement. You may not copy, modify, reverse engineer, extract source code from, translate, or create derivative versions of the App or its related marks without authorization. Intellectual property rights in the App belong to the Service Provider. To maintain service quality, we may adjust features or fees and will notify users where appropriate. You are responsible for protecting your device and account credentials; jailbreaking or rooting a device may weaken security and affect normal App operation.

The Service may integrate necessary third-party services, including Google Analytics and Firebase Crashlytics. When those features are used, the terms of the relevant third-party providers may also apply.

Service limitations: the App depends on a stable network connection, including Wi-Fi or mobile data. The Service Provider is not responsible for failures caused by unpaid device bills, data caps, poor signal quality, or local network restrictions. Mobile data and international roaming charges are your responsibility.

Users are responsible for their own use of the Service. Losses caused by device battery depletion, system restrictions, third-party platform changes, or external data source changes are not covered by compensation. To maintain compatibility and security, the App may release updates from time to time, and you agree to install current versions when necessary. The Service Provider may terminate the App service when required; after termination, you must stop using and delete the App.

Software Non-Refund Policy

Thank you for choosing our software. Please review this refund policy before purchase and confirm that the product fits your device, network, and use case.

Non-Refund Policy: software sales are final once completed. After a license, digital access, or subscription benefit is delivered, refund requests are generally not accepted.

Product Evaluation: we encourage users to test available demos, trials, or free editions before purchasing so they can confirm compatibility and suitability.

Customer Support: if you encounter issues, contact support. We will help investigate account, installation, connection, or configuration problems.

Technical Issues: rare technical issues may affect use. We will make reasonable efforts to fix or work around them, but troubleshooting does not automatically create refund eligibility.

Unauthorized Use: refunds will not be provided if license keys, account benefits, or digital access are shared, resold, or used without authorization.

Policy Changes: We reserve the right to modify or update this refund policy at any time. Any changes will take effect immediately upon publication on our website.

By purchasing and using our software, you agree to comply with this non-refund policy.

If you have questions about this refund policy, contact support for clarification.

The terms and conditions of this agreement may be updated periodically. You are advised to follow this page to obtain the latest version. Changes take effect immediately upon publication. If you have any inquiries regarding Nexitally VPN's service agreement, please email [email protected] to contact us.